Have a question about the UK Open College?
You can contact a member of our team from 9.30am to 5pm everyday, either by our Support Telephone: 0121 792 3872 orContact Us
Our aim at UK Open College is to provide a professional yet friendly service to our students. We promise to listen to any concerns students may have concerning the service we provide. We are continually looking to improve and welcome feedback openly. We understand that on occasion things can go wrong for a number of reasons. If things do go wrong it is important that students know where to turn.
We have a policy where we aim to acknowledge any complaint within 48 hours of receipt. All complaints and concerns must be put in writing initially to firstname.lastname@example.org where further instruction will be issued. Although we aim to find a solution to any complaint as soon as possible please allow 28 days.
To protect both parties we request all official complaints to be made in writing via email. We take complaints seriously and whatever your complaint we promise to:
We ask all students lodging a complaint:
Before submitting a written complaint we reserve the right to correct any concern/issue you may have. We will presume a member of our staff has been made aware of your concerns without finding a successful solution. We would also urge students to review the terms and conditions of their enrolment. Many issues raised are often covered in this document. View our terms and conditions here.