Cancellation / Returns

In line with distance selling regulations, all students have the right to cancel and return any course materials within 14 days of receipt at the requested delivery/email address. We will not accept any returns once the cooling-off period has expired.

All such requests should be put in writing to accounts@ukopencollege.co.uk who will then inform you of the appropriate steps to take to arrange return and refund of any payments made.

All Returns should be forwarded as advised via a trackable method. (e.g Courier or Royal Mail special delivery). Materials should be returned in a re-saleable unused condition. Any courses containing software should be returned unregistered and unused. The cost of returning course materials must be paid by the student and is non-refundable.

Please be advised we do not accept returns or cancellation requests once the 14 day period has expired. Please view our full terms and conditions here paying close attention to section 9.

Have a question about the UK Open College?

You can contact a member of our team from 9.30am to 5pm everyday, either by our Support Telephone: 0121 792 3872 or

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Read Our Reviews

UK Open College

Customer Reviews

Emily Hale 02/12/19

Google
I really enjoyed learning with the UK Open College, if I need to do another course in the future I will definitely be returning. It made life so much easier for me as I could do it all on my computer, I didn’t have to worry about driving down to the local college or doing an adults course in the evening. Tutors were great and really helpful. Great value for money

Ian Woodward 23 May 2019

Trustpilot
I decided to do something with my time upon being made redundant, I am not one for sitting around doing nothing. The course booklet was excellent, there was enough information in it to put you on the right path for each question. I was able to carry out the work at my own pace which was superb for me as I wasn't out of work for long. One major positive for me were the tutors, I had two in my year long course that were both brilliant. The only negative about the whole thing was writing each question to my fullest but then being told there were word counts for each section which led to me spending a long time cutting large chunks of text out. (this could have been me not realising.) All in all though I would recommend UK open college to people looking to broaden their horizons and who want to try something new.

Maria Cunningham 26 May 2019

Trustpilot
From the very first phone call I was dealt with very professionally, customer service was very friendly. My study books arrived promptly and my contacts with the tutors were responded to within timescales. Once or twice I had difficulty understanding what was required but tutor took the time to explain it to me. Unfortunately my tutor changed towards the end of my course which, although the replacement was friendly too, was a bit of a hiccup in the journey. It would have been improved by having assignment feedback documents that we could download rather than having to type them up from scratch. Also if I knew in advance that evidence in the earlier tasks could be used in the later ones it would have made the work easier and faster - maybe some co-relation in the index folder? Overall I would recommend for value and quality - Thank you UK open college

Daniel Gaye 29 May 2019

Trustpilot
Just finished my course, was easy to do, and easy to order, course was enjoyable all round excellent service

Abidemi 3 Jun 2019

Trustpilot
I just finished my course. I started with a course and later change to another one with the help and support of my tutor. The college is very good in encouraging students to achieve their potential. I can recommend them always. I still wish to continue my home studies with them. I am really impressed with their support. Kudos to them all.

David 3 Jun 2019

Trustpilot
Easy to talk to staff (phone). Emails responded to in a very good time. I can’t mention online support as I didn’t use it. The few questions I had were dealt with via my assessor or a quick phone call. Would happily study with ukopencollege again.

Sara Liles 19 Jun 2019

Trustpilot
recently enrolled on level 2 understanding behaviour that challenges. very interesting and informative. completed and passed first assessment and working on second. so far support has been excellent i will definitely be looking at taking another course when this one is complete.

Caroline Blake 25 Jun 2019

Trustpilot
I love studying with UK open college, I completed my Teaching Assistant course last year and have just received my course manual for Child Psychology. Really excited. The tutors are very helpful and so are the staff on the phone. Never had any issues with this college and would study with them again without hesitation!

Amirah Simpson 4 Jul 2019

Trustpilot
It really saves me time and effort.

Nikki Read 7 Jul 2019

Trustpilot
After working for over 10 years in H.R, I decided I wanted a change in career. I chose the Open College as not only did they offer me the perfect course (Diploma in Specialist Support for Teaching and Learning in Schools Level 3) but more importantly the flexibility - being able to study around my 3 children. I passed the course in April and just got my first job in a school. I just wanted to say thank you to my tutor Sam who I knew was always there for support if I needed it. I didn't have any queries with my work but I had an issue with my email and Sam and Kerry were extremely helpful in sorting that issue out. If I were to study again, I would definitely use the Open College. Never too old to learn something new.
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