Cancellation / Returns

In line with distance selling regulations, all students have the right to cancel and return any course materials within 14 days of receipt at the requested delivery/email address. We will not accept any returns once the cooling-off period has expired.

All such requests should be put in writing to [email protected] who will then inform you of the appropriate steps to take to arrange return and refund of any payments made.

Returns information:

All Returns should be forwarded as advised via a trackable method. (e.g Courier or Royal Mail special delivery). Materials should be returned in a re-saleable unused condition. Any courses containing software should be returned unregistered and unused. The cost of returning course materials must be paid by the student and is non-refundable.

Please be advised we do not accept returns or cancellation requests once the 14 day period has expired. Please view our full terms and conditions here paying close attention to section 9.

Have a question about the UK Open College?

You can contact a member of our team from 9.30am to 5pm everyday, either by our Support Telephone: 0121 792 3872 or

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