Terms & Conditions

UK Open College Limited Terms & Conditions of Enrolment.

Important: Please read before you commence your course. This will explain your rights and our cancellation/returns policy. Please do not ignore!

In consideration of the agreements made herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each party shall agree as follows:

1. Definitions

For the purposes of these terms:

Headings; Number and Gender. The headings of sections and paragraphs are inserted for convenience only and shall not be deemed to constitute part of this agreement or to affect the construction thereof. The use in this agreement of singular, plural, masculine, feminine and neuter pronouns shall include the others as the context may require.

”We’ and ‘us’ means UK Open College who will provide the services to you.

‘You’ means the student receiving the services.

‘Course’ means a distance learning course or course designed and developed by us including all revisions and updates to such course as we may make from time to time.

‘Course Materials’ means the physical materials relating to any one course, together with all revisions and updates made by us from time to time, which may be in any format and which are required by the student to complete the course.

2. Responsibility for course materials

  • We affirm that the course materials will meet a satisfactory level of quality however; we do not affirm that they will be error free.
  • You will be responsible for inspecting the course materials as soon as is reasonably possible following delivery. Furthermore, you will be responsible for informing us about any oversight within 14 days of delivery at the requested delivery address.

3. Transferring Course

  • We retain the sole discretion concerning whether a course may be transferred from you to a third party (Another student). Any such request must be made to us in writing at our head office. We will treat all justifiable requests as compassionately as possible.
  • If we agree to allow you to transfer to another course the total fees paid towards the discontinued course will be offset against the cost of the new course. However, we will require that if the new course is more expensive than the discontinued course, the balance should be paid in full and there will be a standard £60 transfer fee.
  • We are unable to transfer any student to a different course once your course has expired.

4. Disclaimer of Warranties and Limitation of Liability

  • We warrant that we will carry out the service to you with a reasonable level of care and skill.
  • If you require any changes to these terms, please request such changes in writing to the address above.
  • Any liability under any agreement between you and us shall be limited to any sums paid by you to us.
  • As far as permitted by law, we shall not be liable to any person for losses or damages that were not reasonably foreseeable and that were not caused by any breach on our part.
  • We shall not be liable to any person for any direct or indirect loss or damage as a result of your course enrolment. Any liability that does arise will be limited to the course fee paid.

5. Waiver 

  • None of the conditions or provisions of this Agreement shall be held to have been waived by either party, except by an instrument in writing signed by a duly authorised officer or representative of each party. The waiver by either party of any right hereunder or the failure to enforce at any time any of the provisions of this Agreement, or any rights with respect thereto, shall not be deemed to be a waiver of any other rights hereunder or any breach or failure of performance of the other party.

6. Payment

  • All outstanding debts to us must be made before we will issue you with a certificate of completion.
  • We reserve the right to refuse enrolment on any of the courses we offer.
  • If you are using a student agreement and paying for the course by instalments, you agree to pay the instalments promptly on the dates specified in the agreement irrespective of the speed at which you are studying.

7. Copyright

  • All copyright and other intellectual property rights relating to the course materials are either owned by or licensed to us. Copying, adaptation or any other use of all or any part of it without our express permission is strictly prohibited.

8. Other Terms & Conditions 

  • If at our discretion we afford you any relaxation of these terms, this shall in no way affect our rights under these terms & conditions.
  • This Agreement shall be interpreted in all respects in accordance with the law of England and Wales. The parties hereby submit to the exclusive jurisdiction of the English courts for the determination of any question or dispute arising in connection with this Agreement.
  • If the whole or any part of any clause(s) of this Agreement is or becomes invalid for any reason, that invalidity shall not affect the validity of any other provision.
  • You are required to notify us in writing of any changes to your postal address or personal details.

9. Cancellation 

  • According to the Distance Selling Regulations, you have a cooling-off period of 14 days (10 working days) from receipt of goods at the requested delivery or email address.
  • This period allows an unconditional right to cancel. You will be required to make such a request in writing to us at our head office or via email to accounts@ukopencollege.co.uk.

Returning materials

  • Materials issued via post are to be returned at students cost via a traceable method in a satisfactory and unused condition.  We are unable to accept any returns for courses containing software once the software has been loaded onto your PC. If a student accesses more than 25% of their online course material this will be deemed as satisfactory for your needs and any requests for cancellation will be declined.

Change of circumstances

  • UK Open College is not responsible for any changes in your personal circumstances. We will not be held liable for any unforeseen changes in your circumstances once you have enrolled and course materials have been accepted at the requested address. In these circumstances, an extension may be offered to allow additional time for completion. Any requests to cancel on these grounds will be declined.

Placement

  • It is the student’s responsibility to arrange access to the working environment is required. We advise students to arrange this prior to enrolment. UK Open College does not arrange placements for students. Any agreement for placement is between the student and the employer. Please ensure you are able to access your placement for the duration of your course. UK Open College is not responsible if your offer of placement is withdrawn.

A-Level examination

  • Students are required to arrange and confirm examination dates, times and fees directly with the examination centres. A list of centres can be viewed on our website or requested direct. All arrangements must be made prior to enrolment. UK Open College does not arrange examinations on behalf of students. The contract for examination is between the chosen centre and the student. Your contract with UK Open College is for tutor support only.

Qualifications

  • We advise students to check that any qualification attached to any of the courses meets their needs prior to enrolment. “Recognised qualifications” are listed on the QCF and carry full accreditation. These are suitable for employment and further education. We make no claims that your qualification will be recognised by an individual employer. We would advise you to check with any potential employer of their requirements.

10. Data Protection

  • We are committed to protecting your privacy and keeping your personal information secure. We will not disclose your details to any person unless you have given your consent or we are compelled to do so by law or in response to a valid, legally compliant request by any law enforcement agency or government authority.

Please note: We are unable to correspond with any third party regarding your course, course progression, certification or payments.  Any information/correspondence required must be requested by the registered student or parent if the student is less than 18 years of age.

Have a question about the UK Open College?

You can contact a member of our team from 9.30am to 5pm everyday, either by our Support Telephone: 0121 792 3872 or

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Read Our Reviews

UK Open College

Customer Reviews

Emily Hale 02/12/19

Google
I really enjoyed learning with the UK Open College, if I need to do another course in the future I will definitely be returning. It made life so much easier for me as I could do it all on my computer, I didn’t have to worry about driving down to the local college or doing an adults course in the evening. Tutors were great and really helpful. Great value for money

Ian Woodward 23 May 2019

Trustpilot
I decided to do something with my time upon being made redundant, I am not one for sitting around doing nothing. The course booklet was excellent, there was enough information in it to put you on the right path for each question. I was able to carry out the work at my own pace which was superb for me as I wasn't out of work for long. One major positive for me were the tutors, I had two in my year long course that were both brilliant. The only negative about the whole thing was writing each question to my fullest but then being told there were word counts for each section which led to me spending a long time cutting large chunks of text out. (this could have been me not realising.) All in all though I would recommend UK open college to people looking to broaden their horizons and who want to try something new.

Maria Cunningham 26 May 2019

Trustpilot
From the very first phone call I was dealt with very professionally, customer service was very friendly. My study books arrived promptly and my contacts with the tutors were responded to within timescales. Once or twice I had difficulty understanding what was required but tutor took the time to explain it to me. Unfortunately my tutor changed towards the end of my course which, although the replacement was friendly too, was a bit of a hiccup in the journey. It would have been improved by having assignment feedback documents that we could download rather than having to type them up from scratch. Also if I knew in advance that evidence in the earlier tasks could be used in the later ones it would have made the work easier and faster - maybe some co-relation in the index folder? Overall I would recommend for value and quality - Thank you UK open college

Daniel Gaye 29 May 2019

Trustpilot
Just finished my course, was easy to do, and easy to order, course was enjoyable all round excellent service

Abidemi 3 Jun 2019

Trustpilot
I just finished my course. I started with a course and later change to another one with the help and support of my tutor. The college is very good in encouraging students to achieve their potential. I can recommend them always. I still wish to continue my home studies with them. I am really impressed with their support. Kudos to them all.

David 3 Jun 2019

Trustpilot
Easy to talk to staff (phone). Emails responded to in a very good time. I can’t mention online support as I didn’t use it. The few questions I had were dealt with via my assessor or a quick phone call. Would happily study with ukopencollege again.

Sara Liles 19 Jun 2019

Trustpilot
recently enrolled on level 2 understanding behaviour that challenges. very interesting and informative. completed and passed first assessment and working on second. so far support has been excellent i will definitely be looking at taking another course when this one is complete.

Caroline Blake 25 Jun 2019

Trustpilot
I love studying with UK open college, I completed my Teaching Assistant course last year and have just received my course manual for Child Psychology. Really excited. The tutors are very helpful and so are the staff on the phone. Never had any issues with this college and would study with them again without hesitation!

Amirah Simpson 4 Jul 2019

Trustpilot
It really saves me time and effort.

Nikki Read 7 Jul 2019

Trustpilot
After working for over 10 years in H.R, I decided I wanted a change in career. I chose the Open College as not only did they offer me the perfect course (Diploma in Specialist Support for Teaching and Learning in Schools Level 3) but more importantly the flexibility - being able to study around my 3 children. I passed the course in April and just got my first job in a school. I just wanted to say thank you to my tutor Sam who I knew was always there for support if I needed it. I didn't have any queries with my work but I had an issue with my email and Sam and Kerry were extremely helpful in sorting that issue out. If I were to study again, I would definitely use the Open College. Never too old to learn something new.
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