Microsoft Outlook 2019/365 Online Course – Associate Qualification


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    Microsoft Outlook Online Course. Microsoft Outlook is a personal information manager from Microsoft, available as part of the Microsoft Office suite. Although primarily an email application, it also includes a calendar, task manager, contact manager, note-taking, journal, and web browsing. 

    Outlook is used in both personal and corporate settings, providing tools for communication, scheduling, and information management to enhance productivity and organization. It is available on multiple platforms, including Windows, macOS, iOS, and Android, ensuring users can access their information across various devices.

    Knowledge of Microsoft Office applications and Outlook in particular, is increasingly important in today’s competitive business environment. Microsoft Office Specialist certification demonstrates to employers that you have the required skills to add to their team.

    The Microsoft Outlook 2019 online Course provides you  all you need to know about the major components of the MS Outlook application and is presented in online format via our online learning platform. The course includes free access to the GMetrix range of MOS exam practice questions, which have the same format as the MOS exam itself.

    Qualification: MO-400- Outlook Associate Certificate (Optional Exam Required)
    Duration: 1-year course access & support included (80 hours Approx overall)
    Start Date: Anytime – We enrol 365 days a year 


    Course Syllabus

    Unit 1: Managing settings and processes

    The following topics are covered: Getting started; Customising Outlook settings; Configuring mail settings; Performing search operations; Printing & saving information; Lesson review & quiz; and Assignment 1 – Outlook settings and processes exercises.

    Unit 2: Managing messages

    The following topics are covered: Introduction; Creating Messages; Message options; Inserting message content; Organising messages; Managing messages; Lesson review & quiz; and Assignment 2 – Managing messages exercises.

    Unit 3: Mail settings and formatting

    The following topics are covered: Introduction; Configuring mail settings; Formatting messages; Managing conversations; Quick Steps, archiving, and delegating access; Lesson review & quiz; and Assignment 3 – Mail settings and formatting exercises.

    Unit 4: Managing Schedules

    The following topics are covered: Introduction; Creating & managing calendars; Creating appointments, meetings, & events; Organising & managing appointments, meetings, & events; Lesson review & quiz; and Assignment 4 – Scheduling exercises.

    Unit 5: Managing contacts and tasks

    The following topics are covered: Introduction; Creating & managing contacts; Managing address books; Creating & managing contact groups; Creating & managing notes & tasks; Lesson Review & Quiz; Assignment 5 – Contacts & tasks exercises; and The MOS examination.

    Entry Requirements

    There are no entry requirements as the course is set out for beginners although students will require their own version of Microsoft Outlook 365 or 2019 to complete the course.

    Please Note: This course covers the PC versions of Microsoft Outlook 2019 and Microsoft Word 365. It will be possible to view the course materials using an Apple Mac although the information within the course will be specific to the PC version of Microsoft Office and will differ slightly from the Mac versions.


    You will be assessed on assignments which are detailed in the course materials. These assignments will require you to create work on, and create and edit spreadsheet files. Your work can be sent back to your course tutor by email for assessment. 

    Optional Exam Voucher

    All students have the option to purchase MOS Exam Vouchers for £96.00 which will cover the cost of the exam at participating exam centres. A voucher would be required for each MOS exam you sit. An additional proctoring fee will need to be paid to the exam centre for each exam.

    Please Note: It is the students responsibility to source suitable exam centres. We advise researching exam centres prior to purchasing an exam voucher to make sure a suitable participating exam centre is available.

    Examinations must be sat at a registered Certiport Testing Centre. You should choose the Program, Version and Exam before adding your location for a list of suitable exam centres.

    Exam vouchers (Valid for 12 Months) can be purchased for £90.00. We usually advise buying a voucher when you are ready to sit your test, although you can add this to your order when you purchase your course.

    Please Note: Exam Centres will usually charge an additional proctoring fee (Approximately £15.00) for sitting exams.

    GMetrix Exam Prep Software

    The course also comes with GMetrix exam preparation software. The GMetrix Skills Management System provides everything you need to prepare for the Microsoft Office Specialist (MOS) Certification.

    Overview of Test features:

    • Practice tests map to the Microsoft Office Specialist (MOS) exam objectives.
    • All tests are in-application or performance-based simulations to provide the best assessment of real-world experience.
    • All tests have both a testing and a training mode providing step-by-step help on each question.
    • Progress at own pace, save test to resume later, return to skipped questions.
    • Detailed, printable score report highlighting areas requiring further review.

    Please Note: You will need a version of Microsoft Office to be able to use the GMetrix software package.

    Course Outcome

    On successful completion of this course students will receive our Microsoft Outlook 2019 and 365 Associate Certificate of Completion. Students can also apply for the Microsoft Office Specialist (MOS) Outlook Associate MO-400 exam.

    14 Day Money Back Guarantee

    Once course access has been provided you have 14 days to ensure this course meets your needs and requirements. If you are not happy for any reason at all, simply email our accounts department with your request to cancel on [email protected]. We will offer a full refund. No questions asked !

    Please note: Any request to cancel outside the 14 days cancellation period will be declined. We will not refund you under any circumstances outside of the legal 14 day cooling off period. If you have opted to finance your course with Payl8r finance you are legally obliged to pay the balance of your fees once the 14 day period expires.

    Our full T’s & C’s can be viewed here.