Description
Unmanaged conflict within the workplace can be costly in terms of time, money and employee engagement. This conflict resolution online course starts by explaining what constitutes conflict and some of the most common causes. It covers the stages of conflict and contains several extensive modules that outline conflict resolution techniques. Finally it explores how effective management of conflict can result in positive outcomes in the workplace.
Conflict in the workplace is common due to differences in personalities, work styles, or competing priorities. Effective conflict resolution is essential for maintaining a positive work environment, improving teamwork, and ensuring productivity.
Common Causes of Workplace Conflict:
- Poor Communication – Misunderstandings or lack of clarity in instructions.
- Personality Clashes – Differences in attitudes, values, or behaviors.
- Competition for Resources – Disputes over budgets, promotions, or responsibilities.
- Unclear Roles & Expectations – Confusion about job duties and responsibilities.
- Workload Imbalances – Unequal distribution of tasks leading to resentment.
- Cultural Differences – Different backgrounds and work ethics can create friction.
CPD Units: 2
Approved by CPD, Institute of Hospitality & IIRSM
Length: 45mins*
You can try the first module of this conflict resolution online course totally free of charge by clicking here
Our full range of E-Learning courses can be found here
