NCFE – Principles of Customer Services Level 3 Cert (RQF)


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    Customer Service Level 3 course. Customer service refers to the assistance and support provided by a business to its customers before, during, and after the purchase of goods or services. The goal of customer service is to ensure a positive experience for the customer, addressing their needs, resolving issues, and fostering loyalty and satisfaction.

    This fully online course is customer service will offer learners the opportunity to gain a fully recognised qualification without having to leave home. Access your course and support for a full 12 months, logging in at a time that suits you. All you need is an internet connection and a laptop, pc or tablet with a word processing application and you are ready to go. 

    This qualification aims to:

    Provide learners with the underpinning knowledge that is required by employers to work in a range of
    different environments within a customer service role.

    The objectives of this qualification are to help learners to:

    Develop essential knowledge of the principles and practices of providing effective customer service,
    including customer retention, resolving customer complaints and problems

    Download the full course specification here

    Qualification: Principles of Customer Service Level 3 – RQF
    Support: 12 Months course access and support included 
    Start Date: Anytime – We enrol 365 days a year 
    UCAS Points: 24
    RQF Specification
    Accredited: Fully

    We have a full range on online business courses that may be of interest?

    Course Syllabus

    Learners will complete 7 units of study in total as listed below.
    7 tutor marked assignments to complete

    Unit 1: Understand the customer service environment

    Unit 2: Principles of Business

    Unit 3: Resolving customers’ problems and complaints

    Unit 4: Understanding customers and customer retention

    Unit 5: Understand how to monitor customer service interactions and feedback

    Unit 6: Understand equality, diversity and inclusion in the workplace

    Unit 7: Understand how to manage incidents and collaborate with other departments in a contact centre.

    Entry Requirements

    There are no previous qualifications required. However, students looking to enrol onto this course should meet the following criteria:

    Be aged 16 Years or above
    Possess a solid knowledge of the English language
    Have access to a PC and the internet for the duration of the whole course
    Basic computer skills: e.g. Word processing, emailing, uploading documents etc
    Have a genuine desire to succeed

    Course Duration

    This course comes with 12 months access and support included:

    Guided Learning Hours (GLH) – 220 Hours
    Total Qualification Time (TQT) – 240 Hours

    On average, learners will complete this course within 7 months but you are able to complete at your own pace within the allocated access period.

    Qualification Awarded

    NCFE Level 3 Certificate in the Principles of Customer Service – RQF

    Qualification ref:  601/7073/6
    Credit value: 24
    Awarding body: NCFE

    This course provides successful students with a qualification from NCFE , listed on the RQF.  NCFE is recognised as an awarding organisation by the qualification regulators for England, Wales and Northern Ireland, who are: the office of the qualifications and examinations regulator (Ofqual) in England, the Welsh Government and the council for curriculum, examinations and assessment (CCA) in Northern Ireland.

    Delivered in partnership with NCC Learning, an accredited NCFE CACHE Centre.


    Learners will be required to complete a series of tutor marked assignments ( normally 1 after each unit) as they progress through this course. Each assignment will contain a variety of tasks/questions. These assignments are assessed by your tutor to monitor progress. You will be provided with constructive feedback to help you in completing each unit to the required standard.

    There is no examination to complete as the course is completed using continual assessment.

    Why UK Open College?

    ✅ Enrol online today – No set term times
    ✅ Accredited College – We are fully approved
    ✅ Spread the cost with Payl8r finance
    ✅ NUS/Totum Student Card Approved*
    ✅ Trading since 2006 – We will not let you down
    ✅ Flexible learning – Study at a time that suits you
    ✅ Qualified Tutors – Fast assignment turnaround

    *NUS/TOTUM Student cards are only available to students who are studying a fully recognised RQF/QCF course of 120 study hours or more. £14.99 fee per year applies.

    14 Day Money Back Guarantee

    Once course access has been provided you have 14 days to ensure this course meets your needs and requirements. If you are not happy for any reason at all, simply email our accounts department with your request to cancel on [email protected]. We will offer a full refund. No questions asked!

    Please note: Any request to cancel outside the 14 days cancellation period will be declined. We will not refund you under any circumstances outside of the legal 14 day cooling off period. If you have opted to finance your course with Payl8r finance you are legally obliged to pay the balance of your fees once the 14 day period expires.

    Our full T’s & C’s can be viewed here.